Terms and conditions
General
M/s Vajra Travel respects your personal data privacy. With this privacy policy, agency informs you about its data management/ activities when
– M/s Vajra Travel, as an agency, perform services as customer or prospective customer (see section 8.1 Sales and Customer Services)
– you work as a service provider (see section 8.2 Procurement and Suppliers)
– you visit our facilities and use our visitor services, including conference rooms, or area networking (see section 8.3 Visitor Services)
– you contact agency online or offline (see section 8.4 Communication, contacting and collaboration)
– the agency performs specific activities, such as sending you newsletter (see section 8.5 Marketing Campaigns (surveys/newsletters/mailings))
– you visit our website(s) & platforms in social media or use our official mobile application (see section 8.6 Social Plugins)
M/s Vajra Travel adhere to the EU General Data Protection Regulation (GDPR) but is liable to follow stricter national laws or regulations as they apply in data arrangement. You will find all specific details in Section 7 for the nations that have deviating regulations.
PERSONAL DATA
a. Personal data by Art. 4 GDPR are all information on an identified natural person, e.g., name, contact, email address, telephone number or present residential/ office address.
b. If you are doing business with us, you may also be interested to know how M/s Vajra Travel assess relevant information that does not qualify as person-identifiable information. Lots of information forms a basis of our services (e.g., information on cargo, container tracing, schedules, etc..) and is managed on digital manner via tools (applications, web, API portal, email notification). Software require valid credentials (see section 10).
CONTROLLER
a. Responsible for assessing
In most of the cases:
M/s Vajra Travel
736179 Cooch Behar
India
b. All Data processing activities might occur within/ under M/s Vajra Travel. This is specifically a case, while interacting with M/s Vajra Travel or any affiliates.
For questions regarding the processing, collection, or use of data (Personal) related to you; & in case of a withdrawal of an informed consent regarding the disclosure, correction, or deletion of data, please contact via
E-Mail: connect@trekolo.com
or
Postal Address:
M/s Vajra Travel
1st Floor, Radharani Sarane
Alipur Duar Road
736179 Cooch Behar
India
c. Other related entities of the M/s Vajra Travel
For questions related to data protection in agency’s affiliates across the world, you should find more details in section 7.
RIGHTS AS A DATA SUBJECT?
M/s Vajra Travel can process your personal data in agreement with the rights of data subjects under relevant international or national law. You have the following rights:
a. right of access;
b. right to rectification and complete erasure (“right to be forgotten”);
c. right to restriction of processing;
d. right to data portability
e. under certain circumstances, right to object, unless we have legitimate grounds to continue the processing;
f. file a complaint with local supervisory data protection authority;
g. withdraw your consent at any time with effect for the future
To exercise your rights as a data subject, please contact our Corporate Data Protection Office in Cooch Behar.
We will respond your request within 30 days. If more time is required for arrangements, we will inform you. To allow to verify your request, we might request proof of identification.
For more information on how we process your data when you contact us, see section 8.4.
Recipients
In addition to sharing your data with entities of M/s Vajra Travel, firm distributes/ share your personal data with the following recipients:
- agents operating on behalf of M/s Vajra Travel, and affiliated entities;
- third parties (freight forwarder, vendor party or consignee);
- supply and service providers, (e.g., sub-contractors like depots, portals or agents involved on trucking), IT service provider or hosting/ server providers, consultants, event managers;
M/s Vajra Travel shares your personal data with these recipients when and while it is necessary in agreement with purpose of refining as described in detail below under the respective processing activities.
M/s Vajra Travel may assess or disclose your data if it determines for relevant legal necessities, law enforcement, litigation and/or requests from authorities, when the disclosure and any kind of processing of your data is necessary. Legal requirements (Art. 6 (1) GDPR) generally includes, still not limited to these situations:
- to perform custom’s declaration
- for the purpose of reporting crimes, preventing fraud, illicit trafficking, profiling, investigating serious grave matters on any kind of terrorism;
- for auditing purposes;
- to perform security checks at the portal;
Transfer of your Data
Your data can be transferred globally by entities or unaffiliated service providers, including in countries outside of the European Economic Area (EEA) in which data protection may not be as high as within the EEA.
M/s Vajra Travel comply with applicable legalities and provide adequate arranged protection of data regardless of where the data is transferred. While for transfers of personal data outside the EEA, we rely on appropriate international data transfer mechanisms or safeguards such as an adequacy, decision or the Contractual standards/Clauses as approved under European Commission. More information on this topic is published here;
Security of your personal data
M/s Vajra Travel uses organizational or technical measures to protect your personal data from unauthorized means, loss, use, disclosure, or destruction in line with standards for data protection laws. Agency works with external body & have taken contractual steps to warrant that external services comply with relevant security standards, which combines but not restricted to GDPR.
Details of interpretation
8.1 SALES, OPERATIONS AND CUSTOMER
Purpose/information
Shipping management needs valid interpretation of personal data, to obtain quote, schedules for booking transportation, for documentation in shipping, tracking/ file custom declaration and clearances, invoicing & payments. The interpretation of personal data is needed for conclusion of a contract (e.g., for quotation) and for implementation of legal contracts/ shipping details.
M/s Vajra Travel interpret personal data that doesn’t relate with partner, rather with a 3rd person (consignee, employee of a consignee or any notified party).
Personal data, which is arranged and provide you/ another party with any services, to the extent an identifiable person can be linked to content, may include and is not limited to:
- Individual/ business contact information for communication (see for more details section 8.4) or registration (such as name, company, fax number, physical address, address for email & telephone)
- Shipping info such as (i) shipping contact like shipper’s/ consignee’s name, physical address, telephone number, phone and email, (ii) signature as proof of delivery, (iii) info to M/s Vajra Travel that helps in accessing environments in which we provide services, (iv) booking number, (v) bill of lading, (vi) set of information provided regarding a content & specification of shipments (vii) container number.
- Info that enables agency for verification (passport data/ Government IDs).
- Names, telephone numbers, identity information and emails of 3rd persons to whom we provide shipments/ information.
- Payment information and any financial information (like bank account).
- TIN in circumstances where a set of information is necessary.
- Personal information, like records of communication (see section 8.D).
- Location data: When agency delivers a shipment/ provide services, we coordinates. This includes, data for identification of actual physical address using info at GPS, geo code, long./ lat. information, and images.
- Login credentials for Web Applications/ Platforms (see section 10).
Cookies used: More data can be found in “Cookies/ Tools” section.
Subjects:
Direct contractual party but also third person (consignee, employee of a notified party).
Recipients
- Internally:
- M/s Vajra Travel
- Agencies involved for executing, procuring or terminating all service provision.
- Externally:
- Hosting/ information/ portal service providers that are used in international logistics for exchange of information (e.g. the port community systems) or as instructed through shipper/ contract party/ parties to facilitate the provision of our services.
- Partners to provide service (e.g., sub-contractors, trucking firms, terminals & depots)
- Payment providers for financial settlements between parties.
- Shipment data is provided for customs clearances/ for security, as required under the laws of respective nation.
- Third parties (consignee)
- Subcontractors who analyzes personal data on Agency’s behalf.
- Authorities (see section 3)
Transfers to third countries (see section 3).
Retention
See section 4.
Legal basis:
- To perform a contract with our customers (Art. 6 (1) (b) GDPR)
- Assessing activities during the term of contractual relationship Including activities necessary for the initiation of a contract (e.g., for a quotation), or you ask information about services, & provide information voluntarily at site or activities post-termination.
- Legitimate interest (Art. 6 (1) (f) GDPR):
- To communicate with you, to the extent that an ongoing business relationship with you or your employer already exists.
- If you are a shipment party but not our direct contractual partner (consignee)
- When Agency exchanges information with third parties, portals/ information service providers, that facilitate exchange of data in logistics/ serves as data brokers to ancillary services. If we do so, M/s Vajra Travel make detailed assessment for identifying all the legitimate interests, we determine that the assessment is must to achieve it, and we balance it against the individuals’ interests, rights and freedoms.
- To enforce legal claims, including debt collection and defense in the event of legal disputes
- To perform customs declaration
Please be also aware that M/s Vajra Travel may not be able, for regulatory reasons, to provide you with our services if you partly or fully disagree with the acquisition of personal data relating to you.
- To comply with a legal obligation (art. 6 (1) (c) GDPR) (see section 2)
Please note that for managing of personal data on consignees, employees of consignees or other third parties involved in a shipment, provided via the shipper/ contract party to M/s Vajra Travel, it is the responsibility of shipper who ensure that the provision of data is compliant with data protection law.
8.2 PROCUREMENT AND SUPPLIERS
Purpose/information
With regard to the cooperation with our suppliers and service providers (from site services, to supply of spare parts for office, Cyber Tech services), M/s Vajra Travel might collect personal information. In general, we arrange informations on companies, but it might include the personal information for the contact person.
Personal data, which is assessed, and only at an extent of identifiable individual can be linked in such content, may include & is not limited to:
- Individual and business contact information (such as name, company name, physical address, email address, and telephone or fax number)
- Payment information and financial information (such as bank-account numbers)
- personal information, such as records of our communication (see section 8.4).
- Login information and credentials when using tools to improve collaboration, and further detail of information is available in respective section of these Privacy Terms (see section 10).
Subjects
Direct contractual parties (service, suppliers, vendors)
Recipients
- Internally
- M/s Vajra Travel and agencies you cooperate with or provide services to
- agencies involved in, execution, procurement, or terminating service provisions
- Externally
- Hosting/information providers/portals
- Other subcontractors who assess data (personal) in our behalf
- Authorities (see section 2)
Transfers to third countries (see section3).
Retention
See section 4.
Legal basis
- To fulfil the contract between the parties (Art. 6 (1) (b) GDPR)
- Legitimate interest (Art. 6 (1) (f) GDPR):
- To the extent necessary for the initiation of a relationship (Contractual), provide your information voluntarily
- To communicate with you, to the extent that an ongoing commercial relation with you/your employer already exists, for enforcing legal claims, including debt collection and defense on events of legal disputes
- To comply with a legal obligation (art. 6 (1) (c) GDPR)(see section 2).
8.3 VISITOR SERVICES
Purpose/information
We watch the personal data of individuals who are at our offices & facilities, especially for trip management. This might contain following personal data related to your identity (name, job title, email address, phone number, time & date of visit, access logs, picture, copy of identification document, location information within our facilities and online identifiers in case of use of Wi-fi. For certain circumstances, Vajra might collect verbal information for security reasons or as legally needed. Visuals might be captured via video recording.
Subjects
Individual entering our buildings/ facilities
Recipients
- Internally
- M/s Vajra Travel
- The agencies involved in providing services
- Externally
- Authorized third parties or service providers (e.g., who provide security services)
- Authorities (see section 2) Transfers to third countries (see section 3).
Transfers to third countries (see section 3).
Retention
See section 4.
Legal Basis
- Legitimate interest (art. 6 (1) (f) GDPR):
- To confirm your identity and fulfil management
- To exercise, establish/ defend all legal rights/ duties
- For security reasons: to protect your safety, people’s belongings, agency’s assets, building, facilities, & digital data for mercantile
To comply with a legal obligation (art. 6 (1) (c) GDPR) (see section 2).
8.4 COMMUNICATION, COLLABORATION, AND CONTACTING
Purpose/information
If you contact our agency (e.g., by email or phone), to seek information about our services, communication exchange is documented for future usage, to answer your requests, improve the quality of services and for transactions or business-related purposes.
Personal data might include name, email, phone number, address, preferred language, your position, correspondence, voice recording, or other kind of information submitted during the conversation and communication.
Cookies used: Type A. Information can be found in “Cookies/Tools” section.
Subjects
Individuals with whom we collaborate, communicate and/or who contact us.
Recipients
- Internally
- M/s Vajra Travel
- agencies involved in communicating, collaboration or contacting
- Externally
- Hosting/ information service providers/portals
- Shipping service providers (for postal services)
- Other subcontractors who assess data on our behalf
- Authorities (see section 4).
Transfers to third countries (see section 3).
Retention
See section 4.
Legal Basis
- To fulfil agency’s contractual obligations, in relation to our guests, suppliers & service providers (art. 6 (1) (b) GDPR)
- In case of telephone recordings: consent (art. 6 (1) (a) GDPR)
- To comply with a legal obligation (art. 6 (1) (c) GDPR) (see section 2).
- Legitimate interest (art. 6 (1) (f) GDPR):
- To assess your requests and inquiries
- For the internal verification
- To improve the quality of our services
- To exercise, establish or defend our legal rights or duties
8.5 MARKETING CAMPAIGNS (E.G., NEWSLETTERS, SURVEYS, MAILINGS, RETARGETING)
Purpose/information
If you subscribe to one of our newsletters or direct communications, agency assesses the following personal data – individual/ business contact, email & information (such as name, company, address, telephone, business email or fax number), content and preferences related to communication, cookie and data on browser. If you subscribe to a newsletter, we offer you the option to define your preferences on what you are most interested in.
You have the option, unsubscribe at any moment from communications by following options as described in the respective communication or cookies. When unsubscribed, all further messages are avoided.
Marketing communications can be done through different channels (postal letters, emails, online or offline messaging platform, etc.).
We send out emails to our customers and concerned entities to grasp many activities for promotion, events, to provide new services.. In this context, we might assess the following personal data: individual or business information (name, company, office or residential address, email address, telephone and fax number), and also the browser related information
When you participate in one of our surveys (e.g., about our services, events we organize), including non-anonymous surveys, M/s Vajra Travel might check the following personal data:
- your name,
- your contact details,
- your answers, as well as details of how you connected to the survey, including data or time when you were connected.
Cookies used: Type A. Information can be found in “Cookies/Tools” section.
Subjects
Customers, potential customers, vendors, other business partners, customer, stakeholders and press
Recipients
- Internally
- departments or agency entities providing/ facilitating all main commercial communication
- departments procuring, executing, or terminating marketing
- Externally
- postal service provider and all subcontractors who assess data on agency’s behalf
- (see section 2) authorities
- information/portal/hosting service providers
Transfers to third countries (see section 3).
Retention
See section 4.
Legal Basis
- In case of non-anonymous surveys and marketing communications to customers, vendors, employees, business partners and stakeholders: watch consent (art. 6 (1) (a) GDPR)
- To comply with a legal obligation (art. 6 (1) (c) GDPR) (see section 2)
- Legitimate interest (art. 6 (1) (f) GDPR):
- To promote services for existing customers and form our own commercial relationship with vendors, partners & interested segments to keep them informed;
- To understand how vendors, employees, partners, participants, stakeholders get services, & engage in events for improvement;
- Agency will include an opt-out option for marketing activities for existing customers, vendors, employees, business partners and stakeholders.
8.6 GENERATED DATA
Purpose/information
Using M/s Vajra Travel sites may lead towards automatic assessment of personal data.
Cookies used: Type A. Information can be found in “Cookies/Tools” section.
Reading is carried out in a way which does allow your identification, as this agency is able to link between metadata or identifiable data. Personal data may include and is not limited to:
- date and time of access,
- your IP address,
- browser type and version,
- the name of your provider
- operating system,
- system software,
- websites you have seen before, including keywords in searches & sites from where you have transferred to M/s Vajra Travel portal/ site (example, search engine or linked content).
- Clicking behavior – If you subscribe to our newsletter, M/s Vajra Travel tracks whether you opened newsletter, and whether you’ve accessed content of our newsletter (both internal and external links).
Subjects:
Individual visiting agency website, subscribed to our newsletter, or using digital technology
Recipients
- Internally
- Externally:
- Hosting/ information service providers/ portals
- Authorities (see section 2)
Transfers to third countries (see section 3).
Retention
See section 4.
Legal basis:
- Legitimate interest (art. 6 (1) (f) GDPR): an assessment is solely carried out to monitor the technical performance, reliability or security of our system.
- To comply with a legal obligation (art. 6 (1) (c) GDPR) (see section 2)
8.7 SOCIAL PLUGINS
Purpose/information
M/s Vajra Travel sites contains hyperlinks to social media (so called “social plugins”) operated via third parties. The functionality of these social plugins, in particular, the transfer of information and user data is not activated while visiting website, but only by clicking the hyperlinks (social plugins). Once you click on any of these links, the plugin of the respective social media tool is activated, and your browser establishes a direct connection with server of this social media tool. If you click on the social plugin while you explore site, a transfer of your data to the respective social media network and analyzing of your data through the social media network may occur. In case if you are activating any of the social media plugins on site while you are at the same time simultaneously logged into the respective social media tool with your personal account for that social media tool, the information that you have seen on site and have clicked the plugin on our website may be transferred in social media tool and may be processed and stored in relation to your account with this social media tool.
To prevent such processing in relation to your account with the respective social media tool, you need to log out of your account before clicking the plugin link. You can also prevent the activation of social media plugins by adjusting the add-on settings of your browser, for example, by installing a so-called script-blocker such as „NoScript“ (http://noscript.net/).
To the extent that such plugins qualify as cookies, please review our dedicated Section 11 on cookies.
Cookies used: Type A. Information can be found in “Cookies/Tools” section.
Subjects:
Website surfers activating the social plugins.
Recipients
- Internally: Marketing, Communications, Digital Business, HR
- Externally:
- Hosting/portals/ information service providers
- Social networks
- LinkedIn is operated by LinkedIn Inc., 2029 Stierlin Court, Mountain View, CA 94043, USA. Detailed information regarding plugins used by LinkedIn is available at: https://www.linkedin.com/legal/privacy-policy
- Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA. Information regarding plugins used are at: https://x.com/en/privacy
- Facebook or Instagram is under I Meta Platforms Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland. Information at https:/www.facebook.com/privacy/policy
- YouTube is at Google HQ 1600 Amphitheatre Parkway, Mountain View, California 94043 USA. Information at https://www.google.de/intl/de/policies/privacy
- WeChat is operated via Tencent Holdings Ltd, Tencent Binhai Building, No 33 Haitian Second Road, Nanshan Shenzhen, 518054 China. Detailed information is at https://www.wechat.com/en/privacy_policy.html
Transfers to third countries (see section 3).
Retention
The deletion is in the responsibility of the main service providers.
Legal basis:
- Consent (art. 6 (1) (a) GDPR)
Legitimate interest (art. 6 (1) (f) GDPR): to provide online shareholder services.
Hyperlinks
The websites of M/s Vajra Travel may contain hyperlinks, which refer you to content on websites operated under third parties. As M/s Vajra Travel is not legally responsible for the content and data protection compliance of third party – operated websites, agency ask you to closely pay attention on respective privacy terms of third party-operated websites.
Management of non-personal data
In the Privacy Terms data subjects with a comprehensive overview regarding the processing of personal data at M/s Vajra Travel is given. Nonetheless, we know and appreciate that many customers are also concerned about the information that does not qualify as personal data, in particular as such information may be important to the operations of our customers.
DIGITIZATION EFFORTS
Logistics is currently undergoing several waves of digitization, and this system is about to further develop over the years to come. Insofar, the operations and the exchange of information are transforming rapidly with a clear tendency towards the expansion of data exchange between all the stakeholders in the logistics supply chain.
Within the boundaries set by law, such as customs regulations or competition law, just to name a few examples, we also exchange substantially transit information with third parties.
As a guiding principle we exchange information with third parties involved in the logistics supply chain on a need-to-know basis, that means we share operational and production data to the extent this is necessary to provide the service. Examples are trucking companies, port authorities, feeder operators or external partners.
To the same extent we also receive such operational or production data from stakeholders, primarily to synchronize such data with our internal data sets, to update the transport mechanism.
Most of the data provided and obtained relates to the physical move of the box, but such data sets may, depending on the stakeholders involved, also contain cargo related information such as cargo descriptions or the HS-Code.
We trust that our customers appreciate that M/s Vajra Travel, with new services, is at the forefront of the digitization, and that customers appreciate the value of new, disruptive digital platforms, which aim to increase the real-time data exchange of operations data in the entire ecosystem.
LOGISTIC PLATFORMS
Some of the data-driven platforms manage vast amounts of operational data and trade documents, incl. the aggregated or de-identified use for secondary purposes, e.g. for the improvement of the quality of service providers or the promotion of ancillary services, to name just a few examples.
As such, terms and conditions of a platform may imply that we share data related to a shipment with that platform beyond the need-to-know principle, even if you are not a customer of that platform.
Regardless of the platform or service we collaborate with, we will never compromise our IT security, and whenever mixed data sets contain personal data, e.g. in trade documents, we will continue to adhere to all data protection rules and /or EU GDPR.
Cookie Policy
Deployment
Cookies and website (cookie policy) / Digital Technologies
Cookies Technologies. Refer to this section to learn how agency utilises cookies, how to manage your cookie settings, for detailed information on the cookies we use intended purposes.
IP addresses. An IP address is used by computers on the network to identify your computer every time you log on to the Internet. Agency may record IP Addresses for the following purposes: (i) troubleshoot technical concerns, (ii) maintain website safety and security (iii) better understand how our websites are utilized, & (iv) provide content to cater your needs countrywise.
Log Files. We (or a third party on our behalf) may collect information in a form of log files that record website activity and gather statistics about a users browsing habits. These entries are generated anonymously (i) a users’ browser type and operating system, (ii) information about session (such as the URL they came from, date, time – a person visited our website, and which pages are viewed on website, for how long), and (iii) navigational or click stream data.
Web Bugs. We may deploy bugs (clear GIFs) on the HL Sites. These are codes that give a way of delivering a graphic image on a web page for transferring data back to M/s Vajra Travel. The information collected via web bugs may contain data about response to an email campaign (e.g. the time email is watched, where does the user link to from the email, etc.). We have web bug data for any purposes, including, site traffic reporting, unique visitor counts, personalisation, advertising, crawling mail server, reporting or mail auditing.
ABOUT COOKIES
These are small text files that are on your computer by websites that you visit. They are widely used to facilitate and to improve the use of website, work more efficiently, as well as to provide data to the owner of the site.
See below for details on what information is collected by cookies and how this site uses that data. For more information about the kind of data, sites collect, please read the Privacy Terms.
AGENCY STORES DATA
M/s Vajra Travel uses cookies to gain a better understanding on website readers. Cookies help M/s Vajra Travel websites to cater personal needs, improve friendliness, facilitate better interface or communicate to you elsewhere on world wide web. To enable this some cookies are applied when you enter our sites.
M/s Vajra Travel keeps all data collected from cookies in a non–personally identifiable format. M/s Vajra Travel cookies located on your computer do not retain your name or your IP address.
Summary related to our use of cookies is given in these Privacy Terms which also provide details that is automatically opened once you enter our website that use cookies.
By using a M/s Vajra Travel Site, you accept our use of cookies and methods of tracking for the provision of the M/s Vajra Travel Site in accordance with this notice. If you refuse, you should not enter M/s Vajra Travel Sites. If you disable cookies that we suggest, this may impact your experience.
For cookies which require consent, agency will ask for your consent via cookie banner. You can reach and adjust the cookie settings at any point.
COOKIE SETTINGS
You can adjust your cookie settings related to Vajra Travel Sites at any point of time in our Cookie Settings or Privacy Preference Center with immediate effect for the future. Furthermore, you may block cookies, change settings for your browser add-ons.
Do ensure that your computer reflects whether you accept cookies or not. You can set your browser before accepting cookies, or simply refuse them, although you may not have access to all the features of this website if you do so. See your browser ‘help’ button for how you can do this. Remember that if you log in different computers at different locations, you have to ensure that each system is adjusted to suit personal cookie preferences.
To delete the cookies and all information gathered, and otherwise change your cookie settings, please click the following link.
For useful information on cookies, see AboutCookies.org
COOKIE
Session cookies
Temporary cookie files which are erased when you close your browser. When you restart your browser and go back to the site that created that cookie, the website will treat you as a new user.
Persistent cookies
Persistent cookies stay on your browser until you delete them manually or until your browser deletes them based on the duration period set within cookie. These cookies will recognise you based on your previous visit.
Cookies that send information (First Party cookies)
These are the cookies that we set on a agency site and they can only be read via that site. This is known as a “First Party” cookie. We also place cookies on promotions which are placed on other websites of third parties (e.g. Meta). Vajra Travel obtain information via those cookies when you click or interact with the service. In this situation the ad is placing a “Third Party” cookie. We may utilise information obtained by cookies to serve you with information/ data that is relevant and of interest to you based on your own behaviour.
Cookies that send information to other companies (Third Party Cookies)
These are cookies that are set on a Vajra Travel Site by partner companies, for example, advertisers. They may process the data collected from cookies to target advertising for you on other websites, based on your visit to Vajra site. For example, if you use a social widget (e.g. the X icon) on the Website, it will record your “share” or “like”. X will collect the data as a “Third Party’’.
Please note that third party services placing cookies or utilizing other tracking technologies through our services may have their own policies regarding how they collect and store information. Such practices are not covered in our Privacy Terms & agency do not have any control over them.